Refund Policy

Our Commitment

At loveofbits, every order is made fresh and with genuine care. However, we understand that things can sometimes go wrong — a damaged package, a quality issue, or an incorrect order. Our refund policy is designed to be fair, transparent, and easy to navigate.

When You Are Eligible for a Refund

• Product arrived damaged or broken due to transit.
• Product quality was significantly different from what was described.
• Wrong product or flavour received.
• Order never arrived and the courier confirms delivery failure.
• Significant melting due to improper transit packaging (our fault).

When Refunds Do Not Apply

• Change of mind after the order has been dispatched.
• Melting caused by improper storage after delivery (store in a cool, dry place).
• Delivery failure due to incorrect address provided by the customer.
• Delivery failure due to recipient being unavailable despite 3 attempts.
• Slight variations in colour or appearance — handcrafted products naturally vary.
• Claims made more than 48 hours after the delivery date.

How to Raise a Refund Request

Refund Timelines

Once a refund is approved:

• UPI / Bank Transfer: Refunds are processed within 24–48 hours of approval.
• Razorpay / Card payments: Refunds appear in your account within 5–7 business days (depending on your bank).
• Cash on Delivery orders: Refunds are processed via UPI/bank transfer. Please share your bank details when raising the request.
• Replacements are dispatched within 24 hours of approval (Delhi NCR) or the next business day.

Order Cancellations

We begin preparing your order shortly after it is placed. Cancellation policies:

• Before dispatch: Full refund. Contact us within 2 hours of placing the order.
• After dispatch: We cannot cancel orders that have already been dispatched. You may refuse delivery, but please note that return shipping costs will be deducted from the refund.
• Custom and bulk orders: 50% of the order value is non-refundable once production has begun.